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Hospitality Excellence: 11 Guidelines for Aspiring General Managers

Admin | Nov 8 2023
Hospitality Excellence: 11 Guidelines for Aspiring General Managers


Hotel management is a multifaceted role that demands both experience and dedication. Aspiring to become a General Manager in the hospitality industry requires mastering the art of leadership, problem-solving, and interpersonal skills. The path to becoming a successful General Manager is not easy, but with the right tips and tricks, you can make the journey smoother and more fulfilling.


  1. Decisiveness is Key

As a hotel manager, your day is a whirlwind of decisions, from interacting with staff to handling guest concerns. Effective hoteliers make informed decisions swiftly, keeping the hotel's operations running smoothly. Indecision can lead to bottlenecks and challenges, so it's crucial to cultivate strong critical thinking skills for rapid problem-solving.


  1. Step Out of Your Comfort Zone

In the fast-paced world of hospitality, complacency can be your worst enemy. Don't stick to outdated methods; be open to exploring new ideas and practices. Embrace continuous learning by asking questions, conducting research, taking courses, and seeking personal and professional growth opportunities.


  1. Lead, Don't Dictate

Trust is the foundation of effective leadership. A hotel manager must earn the trust of their team by leading by example and fostering a positive work environment. Encourage your staff to excel by demonstrating your own dedication to the job.


  1. Surround Yourself with Experts

Networking is a vital aspect of growth in the hospitality industry. Attend industry events, connect with experienced professionals, and seek out mentors who can offer guidance. Learning from those who have been in your shoes can be invaluable to your development.


  1. Encourage and Value Your Staff

Show your team that you value their contributions by building a healthy, professional relationship. A supportive atmosphere boosts staff morale and enhances productivity. While maintaining professionalism, encourage, ask questions, and build a rapport that fosters respect.


  1. Incorporate Delegation

You can't do everything alone. Delegate responsibilities to your staff, clearly communicating the hotel's mission and goals. Trust your team to take charge, and provide guidance when necessary. Delegation not only empowers your staff but also frees up your time for more strategic aspects of hotel management.


  1. Reward and Recognize

Don't underestimate the power of praise and rewards. Employees thrive when they feel appreciated. Compliments and incentives can motivate staff to excel. A simple smile and a genuine "thank you" can go a long way in creating a positive work environment.


  1. Harness Technology

Innovations in technology play a crucial role in hotel management. From guest experiences to operational efficiency, embrace technological advancements. Consult experts for insights into hotel management tools, revenue management systems, and guest management systems to stay competitive.


  1. Take Responsibility

A sign of a great manager is the willingness to acknowledge mistakes and take corrective action. Refrain from placing blame and, instead, direct your energy towards identifying solutions. Lead by example in accepting responsibility while holding your team accountable for their actions.


  1. Love Your Work

A passionate hotel manager is successful. Find joy in your role, forgive yourself for mistakes, and keep pushing forward. Loving what you do will drive you to give your best and inspire your team to do the same.


  1. Seek a Mentor

Mentors offer invaluable guidance based on their experience and insights. Look for someone who has achieved what you aspire to and is willing to share their knowledge. Mentors don't need to be high-ranking executives; they can be experienced colleagues eager to help you succeed.


The role of a hotel manager extends beyond the organization's operations and encompasses creating a harmonious environment for both staff and guests. Balancing all these elements will make you a better hotel manager and lead you towards a fulfilling career in hospitality.