When you step into a hotel, the first face you see often belongs to the front office staff. Whether it’s a warm smile at check-in or a helpful recommendation for a local attraction, the front office sets the tone for a guest’s entire stay. In the hospitality industry, the front office is not just a department; it is the heartbeat of operations, creating lasting impressions that shape a hotel’s reputation.

The front office serves as the central hub for communication and coordination within a hotel. From greeting guests at check-in to addressing their concerns during the stay and ensuring a seamless check-out process, this department is indispensable. Here are some key responsibilities:

1.     Guest Relations: The front office team is the face of the hotel, responsible for providing exceptional customer service and resolving issues promptly. They build rapport with guests, ensuring they feel valued and cared for.

2.     Reservations Management: Accurate booking and efficient room allocation are vital tasks managed by the front office. This ensures smooth operations and prevents overbooking.

3.     Coordination with Other Departments: The front office bridges communication between guests and other departments like housekeeping, food and beverage, and maintenance, ensuring guests’ needs are met promptly.

4.     Upselling and Revenue Management: Skilled front office staff play a crucial role in promoting services and upgrading room types, contributing significantly to the hotel’s revenue.

5.     Crisis Management: Whether it’s a sudden change in guest requirements or an emergency situation, the front office is the first point of contact to address and manage the situation effectively.

At Lexicon MILE Department of Hotel Management & Catering Technology (Formerly Lexicon IHM), we understand the pivotal role of the front office. Our curriculum and training programs are designed to prepare students for these high-pressure, high-reward roles, equipping them with the skills and confidence to thrive in this dynamic environment.

Lexicon MILE Department of HMCT (Formerly Lexicon IHM) is a launch pad for aspiring hospitality leaders. Built “By the Hoteliers, For the Hoteliers,” it offers a transformative learning experience through:

• Comprehensive Training: Students are exposed to core areas like Food & Beverage, Culinary, Bakery, Front Office, and Housekeeping, ensuring they are well-rounded professionals.
• World-Class Infrastructure: Our facilities mirror real-world hospitality environments, providing hands-on learning opportunities.
• Industry Connections and Placements: With strong ties to leading hospitality brands, our placement record speaks volumes about the quality of education we offer.
• Holistic Development Programs: To enhance communication and personality traits, we offer skill development programs that boost employability.

Programs That Redefine Hospitality Education

1.     Bachelor in Hotel Management & Catering Technology (BHMCT): This eight-semester program equips students with essential skills and knowledge through a curriculum aligned with industry trends. Courses include Environmental Concerns, Hotel Information Systems, Facilities Management, Event Management, and more, preparing students for leadership roles.

2.     B.Sc. in Hospitality Studies: Spread over six semesters with a nine-month internship, this program emphasizes learning by doing. Students develop practical skills, enabling them to become exceptional hoteliers ready to make an impact from day one.

3.     Diploma in Hospitality Studies: A concise yet comprehensive program that offers foundational knowledge and skills for those seeking quick entry into the hospitality sector.

From mastering the art of guest relations to understanding the intricacies of revenue management, the front office offers a dynamic and fulfilling career path. At Lexicon MILE Department of HMCT (Formerly Lexicon IHM), we are committed to shaping the next generation of hospitality leaders.

For more information about our programs and admission process, contact us today and take the first step toward an extraordinary career in hospitality!